What do we mean by "Managed Services Model" within the Information Technology Services Industry? Wikipedia offers a good but somewhat cumbersome definition for the average person. In other words: Managed Services is a very efficient and effective way of transferring the day-to-day monitoring of a company's servers, computer desktops (PCs), and network peripherals to an IT Managed Services Provider. The service provider utilizes "monitoring" software in order to pro-actively manage potential server, desktop or network issues. There are several software providers that allow the service providers to buy the appropriate software licenses to be able to pro-actively monitor their customer's servers etc.
When does a "Managed Services Model" makes sense for your company? First of all your company's philosophy should tie into the principle of pro-active maintenance.