kinetik IT blog spot

Tech Buzz at its best

Part 2 of 7 Managing IT Expenses - You Shouldn’t Pay Hourly For IT Assistance

Information Technology is something your business must have to operate. Issues can be unpredictable. Managing IT expenses will make a big difference to your company bottom line and your sanity.  Here is the second part of seven of things every business owner needs to know about managing IT expenses.

#2 You Shouldn’t Pay Hourly For IT Assistance

For a long time, IT companies worked much in the same way as plumbers do: by answering the phone when a client had a problem and charging on an hourly basis to fix it. And of course, there are still a number of firms who work this way, along with business owners relying them.

But as technology has become more complex, and more integral to business, this model has become outdated. In fact, it tends to work against your best interests in a couple of important ways. First, it makes your IT team reactive, because they are only working with you when something has gone wrong. And, it can make your technology budget unpredictable, since you never know when those IT hours are going to be needed, or how many of them it’s going to take to correct things in the middle of a crisis.

Imagine for a moment that you’re facing a situation where you can’t open any customer files, your payroll systems are working, or your website has gone down. By putting in an emergency support request with an hourly IT firm, you’re essentially getting hit twice. In that moment your business has stopped making money and you’re likely to be paying the highest possible rate for IT care at the same time.

A better way to manage your IT care, and costs, is through a managed services model. Under this type of program, you pay a monthly fee to have your technology team keep all your systems up-and-running. Because they aren’t waiting for you to call, they can work proactively to solve problems before they become noticeable. And if there is an unforeseen issue, you can rest easy knowing that they’re already familiar with your technology and will solve the problem without incurring any extra costs to your company.

Paying for hourly IT service might be less expensive in any given week or month, but over the long run it’s bound to take a bigger bite out of your bottom line at the worst possible moment.

Comments are closed