When developing a website to focus on product and service offerings, custom design often comes into play. For some businesses, a custom build can be not only appropriate but necessary, though not in all cases. Along with custom design can come ongoing maintenance, specialized knowledge and training, and regular updates. Besides raising the question of who will maintain the site, ongoing upkeep often equates to ongoing cost.
According to President Josette van Stiphout, “At Kinetik IT, our philosophy is not to be in the business of holding clients hostage. We want them to come back to us because they want to, not because they have to. It's a different approach. We want to make sure that our clients are happy with what products we deliver, the customer service and everything that's tied into that. We want to do that at a reasonable price.”
Kinetik IT’s rates have remained competitive for the duration of the company’s existence, with cuts coming not from laying off employees or cutting salaries, but by becoming more efficient and better-performing than the norm. This client-centered philosophy stems from the understanding that clients may not be able to raise their own rates to accommodate the cost of necessary services, upgrades, and maintenance,
“Our rates are beyond competitive. We haven't raised our rates in several years, because we want to make sure our prices are reasonable. In order to keep them reasonable, we have to become more efficient as a company rather than raising our rates every year for our clients,” van Stiphout said.
It's not the easiest philosophy, but it's a philosophy that has been present since the beginning, and one which the company will strive to incorporate as much as possible. Says van Stiphout, “We've been pretty successful at following this business philosophy, but again, it's not mainstream corporate philosophy.”
To learn more about services and products, and to stay up to date with Kinetik IT, visit www.Kinetik-IT.com or follow Kinetik on Facebook, LinkedIn or Twitter.