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Why You Don’t Want Non-IT Employees “Fixing” Technology

When a piece of office technology stops working the way it’s supposed to, you might be tempted to forgo a call to your IT team and let an employee handle things… especially if they assure you they are “good with computers.” After all, isn’t it nice to save a little bit of time and money if you have someone with the necessary expertise in your office already?

That’s an understandable line of thought, but one that’s probably not going to do you much good. Unless the solution is as simple as turning a piece of equipment on and off, you generally don’t want non-IT employees “fixing” computers, networks, mobile devices, or hard drives. Here are just a few of the biggest reasons why…

They Might Make Your Problems Worse

This might seem obvious, but we see malfunctioning computers and devices that have been rendered nearly useless by meddling employees almost every week. They mean well, but they don’t have skills, equipment, or experience to properly diagnose a technology problem, much less fix it. And so, more often than not, they end up making things worse than they already were.

This is particularly important when you’re dealing with issues concerning software and data storage, as problems with one drive or device can be spread to others if you aren’t careful.

Most Things Are Easier to Fix Than to Replace

Usually, when business people try to fix things on their own, it’s because they’re looking to save money on an IT service call. However, simple repairs – and even most complicated ones – are much, much less expensive than replacing a piece of technology would be. That’s important because there is always the risk that someone without the right skills might do enough harm that something can’t be fixed.

Frustration and a lack of knowledge can be a dangerous combination, and one that usually leads to a more expensive issue than the one you started with.

Even Successful Employee IT Repairs Will Cost You Too Much

But what about the times when an employee can fix a technology problem? Aren’t businesses saving money then? Not necessarily. Depending on the time and attention it took to get to that solution, you might still be at a net negative when you consider the lost productivity of your employee (or group of employees) who should have been doing their jobs while they were looking up solutions.

That might not be money that’s coming out of your pocket right away, but it could do more damage to your balance sheet in the long run. 

Good IT Care Costs Less Than You Think

The final reason to leave IT repairs and installations the professionals is that you aren’t really saving all that much money by cutting the experts out of the picture. Good IT help doesn’t cost a lot, especially if you work with the right company. 

And, all the hidden costs and expenses we’ve already mentioned can add up quickly over time if you have recurring technology problems. A good IT vendor, on the other hand, is going to perform a bit of preventative maintenance to ensure all your hardware and software are running smoothly.

Need a technology team you can trust to help you keep your business moving forward? Call or email our team today and let us put our expertise to work for you. 

Simple Solutions to Common (IT) Problems

At Kinetik I.T., we’ve been in the business of helping people and businesses, and making great things happen for almost 25 years. Basically, we love what we do, and it shows. And in all those years of perfecting our Digital Superhero status, we’ve learned a few things about the (IT or technical) problems our clients face. Here’s a run-down of the problems we see most often. 

Common Problem #1: Lacking (IT or technical) Support

It should come as no surprise that the level of support you have in your office will ultimately determine how well you can function—and no, we’re not talking about the 800-number that’s printed in the printer brochure. Most commonly, businesses either don’t have any technical support in the office or they don’t have enough. And having a catch-all solitary “I.T. guy/gal” doesn’t cut it. Your business is a sophisticated, well-oiled machine—don’t assume that the small town gas-station mechanic can take care of it all alone. 

Common Problem #2: Outdated Technology (& Infrastructure)

Most software and hardware solutions will eventually reach an age where they’ve outlived their usefulness. And while it’s tempting, and seemingly easier, to keep using them despite their dated status, once your machines hit the age of five years old, they’re likely to start needing increased tech support. Dated technology also typically require updates, which can be costly—sometimes more costly long-term than simply replacing the units outright. 

Common Problem #3: Lacking Protection

We buy insurance for everything these days—do you have protection in place for your technology and information? Do you have a G.O.K. (goodness only knows!) protection plan? Whether it’s a disaster plan to deal with a flooded server or having the right equipment to deal with power outages in the office, it’s imperative to protect your equipment and your data. This is your livelihood, after all! 

Common Problem #4: Inadequate Training

Each and every employee can be a Digital Superhero in their own right, with the proper training. Every single person in your office needs to know how to use both the hardware and the software you use on a daily basis. Ensuring that your employees are well trained can prevent many common technology problems. 

Common Problem #5: Poor Security 

U.S. businesses spend billions on the fallout from IT security issues every year, including data theft, client security issues, or hacker attack that renders your equipment completely unusable. Better security means customer trust and higher productivity, but you won’t get there with off-the-shelf solutions designed to protect home computer users—custom commercial applications can defend you against the problems you’re likely to face in this digital age.

The Solution 
Fortunately, we’ve got the solution you’re looking for. Choosing the right IT partner is the first step in safeguarding your business, allowing it to grow and prosper. You want your business to be as efficient as possible, and often that means great technology that performs well. From custom database solutions to meeting your security and storage needs, we can ensure you get the IT assistance you need at every turn.

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