If there's one thing that retailing giant Target reminded us all of recently, it's that cyber security problems make for bad publicity. In one of the largest online thefts in history, hackers made off with hundreds of thousands of customers' credit card numbers, leaving the firm to awkwardly explain how the breach took place and what they could do to make up for it in the future.
Although we could fill dozens of web pages with Target's woes, we want to turn our attention today to your business – and specifically, steps you can take to overcome a security problem on your own website.
Here's what to do when you realize you've been hacked:
1. Act immediately. The last thing you want to do in a dire situation is stare at the problem. The moment you notice something odd is going on, place a call to your Website Hosting Company, Web Development Company or Computer Network Support/ IT company so you can minimize the damage.
2. Take emergency steps. You should already have a set of written plans in place to deal with these kinds of attacks, particularly if you have a busy website or one that handles e-commerce transactions. These might include closing off firewalls, restricting administrator access, and backing up to previous versions of the site.
3. Assess the damage. Once you've "stopped the bleeding," so to speak, your next step is to assess the damage. It might not be easy to figure out what hackers have done or taken, but it's important to figure out what you're working with before you move on.
4. Don't hide from the problem. Last but not least, let customers know that they've been affected so they hear it from you, and not from their bank. It won't be an easy conversation, but it may just save the relationship.
Naturally, the best way to recover from a cyber security issue is to not have one in the first place. Aside from a few good online security habits (something we are going to cover in a post very soon), your best defense is to have the right web design and IT team on your side. Why not call the Kinetik team of experts today?
Feel like your company’s online security isn't what it should be? Talk to a member of the Kinetik IT Team today to see how we can help.
At Kinetik IT, we specialize in website design, graphic design, internet marketing, software and web development, network support and services in Phoenix and Scottsdale, Arizona.
We love to work with clients that love technology because we love technology. The oldest branch of our company is software development, and we truly believe in the power of custom software. We love working with clients who love technology and who want to evolve and optimize their business, moving forward by using technology in the best ways they can.
When deciding whether custom software is right for their particular needs, clients have some decisions to make. When buying off‑the‑shelf software, a business is, essentially, trying to have to accommodate the software’s functionality and limitations. The business must adjust how they do business based on what the software allows them to do or to track. And as important, the software usually does not fit the company’s workflow.
With Kinetik IT custom software however, we write software for clients based on how they do business. We're adept at analyzing various businesses’ needs within various industries, learning how a client does business; analyze their workflow and how they interact with software, catering to their specific needs.
To learn more about services and products, and to stay up to date with Kinetik IT, visit www.Kinetik-IT.com or follow Kinetik on Facebook, LinkedIn or Twitter.
Search the internet for the phrase, “Never give up,” and you’ll come across several eponymous images. Undoubtedly, the most well-known is that of the frog who, while cradled precariously in the craw of a bird about to eat him, is doing his best to wring the neck of his winged opponent. Another image is that of a mouse wearing the tiniest helmet, perched in front of an ever-so-enticing cheese-loaded mousetrap. In both instances, the underlying message is that hard work comes naturally when you’re passionate about what’s at stake.
Working in the information technology arena has never been smooth sailing, at least not for any extended period of time. Since its inception, the industry has weathered its share of booms and busts, followed by more of the same. “I would say, our biggest accomplishment is that in 24 years we've been through the ups and downs of the technology bubble, 9/11, economic downturn,” says Josette van Stiphout, President of Kinetik I.T. “We've had several highs and several really lows and within that 24‑year period. Nonetheless, during the trying times, we did not choose the easy way out, resorting to lay-offs or salary decreases. Instead, we did whatever we had to do to keep our staff employed. We believe our staff is better off not having to worry about having a job or not. We want them to focus their energy positively, such as on exceeding our clients’ expectations.” Our business philosophies and loyalty to our employees are quite different than what is the norm for corporate America.”
Working in such a volatile industry, the key to Kinetik I.T.’s 24-year longevity has been in the passion and commitment of our people to deliver high-quality custom desktop and web-based software systems and long-term I.T. solutions for our clients. We do this by first uncovering, then catering to the client’s most important needs. Because our employees embody both efficiency and passion for their work, bridging the gap between marketing and technology and revolutionizing the way our clients do business is more than just work to us – it’s our goal, our mission. And we’ll never give up.
To learn more about services and products, and to stay up to date with Kinetik IT, visit www.Kinetik-IT.com or follow Kinetik IT Phoenix on Facebook, LinkedIn or Twitter.